Privacy Policy

Scope of this policy

This Privacy Policy explains how Thryvwell Health, LLC (“Thryvwell,” “we,” “us,” or “our”) handles personal information collected through our public website, waitlist, general contact channels, and related nonclinical services.

Thryvwell's public website is not a clinical portal. Clinical intake, medical records, laboratory information, prescriptions, clinician messaging, and clinical consents are handled through the secure MDI clinical workflow. For protected health information used in clinical care, read our Notice of Privacy Practices and the applicable notice presented in the secure clinical workflow.

Information we collect

Depending on how you use the public website, we may collect:

• Contact information you choose to provide, such as your name, email address, or phone number when joining the waitlist or contacting us.
• Communications you send through general contact channels. Please do not send medical history, test results, prescriptions, or other health details through a general web form or email.
• Technical information necessary to operate and secure the website, such as browser, device, and network information.
• Optional analytics information only when you agree through the cookie banner and only on selected general public pages, as described in our Cookie Policy.

How we use information

We use information to operate the website, respond to requests, send enrollment updates when you opt in, maintain security, comply with legal obligations, and improve general public website content. We do not use health-related website activity for targeted advertising or send it to advertising platforms.

How we share information

We do not sell personal information. We may disclose information to service providers that support the website and communications, such as hosting, email, analytics, customer-communications, payment, and clinical-platform providers, but only for the purposes described in this policy or as otherwise permitted by law. We may also disclose information when required by law, to protect rights and safety, or in connection with a business transaction permitted by law.

We do not share consumer health data for targeted advertising. See our Consumer Health Data Privacy Notice for more detail.

Clinical information and MDI

When a person proceeds into clinical intake, MDI provides the secure clinical workflow for the applicable clinical network. Thryvwell does not use the public website to collect or store clinical intake data. If you are an existing patient, use the MDI patient portal for clinical communication rather than a public website form or general email.

Cookies and optional analytics

We use necessary technologies to operate and secure the public website. With your permission, we use limited Google Analytics pageview measurement on selected general public pages. Optional analytics are not used on eligibility screening, BMI or percentile tools, insurance and coverage content, cost estimates, membership, enrollment, payment, results, or other health-related journeys. Google signals and advertising personalization are disabled.

Our Cookie Policy describes the technologies and how to manage your choice.

Text Messaging

Thryvwell's current public eligibility flow is email-only. If we separately offer text-message updates in the future, we will ask for express consent before sending them. We do not sell, share, rent, or transfer mobile phone numbers or SMS opt-in consent to third parties for their own marketing purposes.

When an SMS opt-out is processed, we retain consent and opt-out records for at least five years after you opt out, or longer when required by law. See the SMS Terms and Conditions for the terms that apply if messaging is offered.

Children and families

Thryvwell's services are designed for adolescents and young adults, but a parent or legal guardian completes applicable consent and enrollment steps for a minor patient. We do not knowingly collect personal information directly from a child under 13 through the public website without the consent required by law. If you believe a child has provided personal information through the public site without appropriate consent, contact us at hello@thryvwellhealth.com.

Retention, security, and your choices

We retain personal information for as long as reasonably necessary for the purposes described in this policy, to meet legal obligations, resolve disputes, and enforce agreements. We use reasonable administrative, technical, and organizational measures to protect information, but no online service can guarantee absolute security.

You may unsubscribe from marketing emails using the link in the message. Depending on where you live, you may also have rights to request access to, deletion of, or correction of certain personal information. Send requests to hello@thryvwellhealth.com; we may need to verify your request before responding.

Changes and contact

We may update this policy as our website and services evolve. We will post the updated version here and revise the “Last updated” date. Questions about this policy can be sent to hello@thryvwellhealth.com.

Thryvwell Health, LLC
8735 Dunwoody Place, Ste 12983
Sandy Springs, GA 30350