Terms of Service

Agreement to these terms

These Terms of Service (“Terms”) govern use of Thryvwell Health, LLC's website, membership offering, and related nonclinical services. By using the website or enrolling in a membership, you agree to these Terms. If you enroll a minor patient, you represent that you are the parent or legal guardian authorized to act for that patient.

Website and clinical-care boundary

The public website provides general educational information and does not provide medical advice, diagnosis, or treatment. A patient-clinician relationship is not created by visiting the website, joining the waitlist, contacting us, or enrolling. Clinical intake, consent, records, and care communications occur through the secure MDI clinical workflow with the licensed clinician in Thryvwell's clinical network.

Clinical services may be available only where the treating clinician is appropriately licensed and where telehealth is suitable. The licensed clinician makes independent clinical decisions. Enrollment does not guarantee clinical acceptance, treatment, or medication.

Telehealth

Clinical care may be delivered through professional telehealth consultations with a licensed clinician in Thryvwell's clinical network. The applicable adult patient or parent/legal guardian reviews and signs the operative telehealth consent in the secure MDI clinical workflow before clinical care begins. Read our Telehealth Consent Overview for a plain-language summary.

Telehealth is not for emergencies. In a medical emergency, call 911 or go to the nearest emergency department. For mental-health or suicide crisis support in the United States, call or text 988.

Service availability

Thryvwell provides virtual services to eligible patients located in all 50 U.S. states and the District of Columbia, subject to treating-clinician licensure, applicable law, clinical appropriateness, and program availability. Read our Service Availability disclosure for the complete list of served and not-currently-served jurisdictions.

Membership fees and recurring billing

Thryvwell membership is $149 per month. Your first $149 membership payment is collected at enrollment and includes a $30 Clinical Evaluation Fee for a professional telehealth consultation with an independent licensed clinician in Thryvwell's clinical network, plus a $119 Thryvwell Program Fee.

Membership renews automatically at $149 per month unless cancelled before the next scheduled renewal. The Shopify checkout and confirmation display the renewal frequency and next charge timing for the membership purchase. By completing checkout, you authorize the recurring membership charge to the payment method used for enrollment, subject to these Terms and the applicable checkout disclosures.

Medication, laboratory, pharmacy, and insurer charges are separate from the Thryvwell membership fee. Thryvwell does not provide compounded medications. If a licensed clinician prescribes a medication, it is an FDA-approved medication filled through a commercial pharmacy selected by the patient or authorized representative, subject to clinical judgment, pharmacy availability, and applicable law.

Cancellation and refunds

You may request cancellation online by emailing hello@thryvwellhealth.com from the email address associated with the membership. You may also use an available Shopify customer-account subscription-management option. There is no cancellation fee, and we will send a written confirmation after processing the request.

To avoid a future recurring charge, submit the request before the next scheduled renewal shown in the membership purchase flow. Membership fees are not prorated, and renewal charges are not refundable except where required by law or expressly stated below.

If Thryvwell determines after clinical evaluation and required laboratory testing that the applicant is not eligible for membership, a $100 refund will be issued. The $30 Clinical Evaluation fee and $19 administration fee ($49 total) are strictly non-refundable.

For full details, read the Cancellation & Refund Policy.

SMS Terms and Conditions

Thryvwell's current public eligibility flow is email-only. If Thryvwell later offers text-message updates, messages will be sent only after separate express consent. Text-message participation is not a condition of purchase or use of Thryvwell services.

Message frequency may vary. Message and data rates may apply. You can reply STOP to cancel text messages at any time and reply HELP for help. We will provide the applicable program details, privacy notice, and support contact when any SMS program is offered.

Patient and guardian responsibilities

Patients and authorized representatives agree to provide accurate information in the secure clinical workflow, complete required consent and intake steps, follow clinician instructions, complete clinically required laboratory work when applicable, and use secure clinical communication for care questions. You are responsible for keeping account credentials and contact information current.

Intellectual property

The Thryvwell name, logos, website content, educational materials, and other site materials are owned by or licensed to Thryvwell Health, LLC and are protected by applicable intellectual-property laws. You may not copy, modify, distribute, or commercially use them without prior written permission, except as permitted by law.

Disclaimers and limitation of liability

To the fullest extent permitted by law, the website and nonclinical services are provided on an “as is” and “as available” basis. We do not guarantee any health outcome, clinical acceptance, treatment decision, medication, insurance coverage, or medication availability. Individual circumstances and results vary.

To the fullest extent permitted by law, Thryvwell's aggregate liability for a claim arising from these Terms will not exceed the amount paid to Thryvwell in the twelve months before the event giving rise to the claim. This does not limit liability that cannot be limited by law.

Governing law and changes

These Terms are governed by Georgia law, except where another jurisdiction's law must apply. We may update these Terms from time to time. We will post the updated version here and revise the “Last updated” date; material changes to recurring billing will be communicated as required by applicable law.

Contact

Questions about these Terms or membership billing can be sent to hello@thryvwellhealth.com. Do not send medical or other sensitive information through a general email channel. For clinical privacy information, read our Notice of Privacy Practices.